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Thursday, January 7, 2021

Telephone Etiquette

 Placing a Call

  • Keep the frequently called numbers handy
  • Double check the name of the person you want to call
  • Do you know how to pronounce his name?
  • Is the phone number correct?
  • Is it an appropriate time to call?
  • Ask caller if it is OK or convenient to speak?
  • If the line has disturbance, tell the caller that you will call back
Some Basic Guidelines
  • Identify yourself when making a call
  • Address the caller by his name in a courteous manner
  • Keep conversation brief
  • Never be curt
  • Never be impatient
  • Listen carefully
  • Do not interrupt
  • Do not eat or chew something while speaking on phone
  • If you wish to put the caller on hold, request his permission to do so
  • Close your conversation with an appropriate salutation
  • Let the caller hang up first
  • When you receive a call, pick up the phone within three rings
  • Answer the call
  • In case of missed calls, return the call within a reasonable period of time
While Speaking
  • Prepare and plan the contents and sequence of your communication/conversation
  • Speak slowly
  • Pronounce words correctly
  • Don't mumble, speak clearly
  • Use good mannerly language
  • Don't be crude in your expressions
  • Use appropriate salutations at appropriate times during the conversation
  • Use phrases/words like: I appreciate your assistance, Thank you, May I request you, etc
Placing Call on Hold
  • Request caller if you can keep on hold
  • Show courtesy in your communication
  • In case it is taking long time, keep coming back to caller and tell reasons of the delay
  • Tell the duration of wait time or delay and ask caller if he will like to be put on hold for that much duration
  • Offer to call back if the delay is more and caller does not want to be put on hold for that long
Wrong Numbers
  • If you reach a wrong number and you are told that it was a wrong number, express regret
  • If some one calls you by mistake, inform the caller politely that he reached a wrong number
  • In case the caller has reached you while trying to reach another person in your organization, help him out by giving the correct phone number if you can find out or transfer the call to the right person
Managing Angry Callers
  • Listen his problem or complaint carefully
  • Do not interrupt him, let him finish the whole thing first
  • Do not show off or act smart
  • Do not say, "you are wrong"
  • Empathize with him
  • After he has finished, if appropriate, you may use the expressions like: I am sorry for the inconvenience or I appreciate what you are saying and in your place I would have been upset too
  • You should be good in your area of work and investigate about his complaint or problem and solve it
  • If you can not solve immediately, tell him the process of solving the problem and how much time it would take to solve
  • Do not mislead him
  • Call him back when you have the solution/information and give him that communication at the earliest possible; this feedback is important
Cell Phone Etiquette
  • Do not try to impress the people around by flaunting your latest gizmo
  • Do not use annoying, disturbing, jarring, funny ring tones
  • Respond within three rings
  • Don't shout over phone.
  • Your volume level of speech should be such that it does not disturb the public
  • Do not wear the ear piece when not using your cell phone
  • Switch off cell phone or keep it at vibrate or silent mode at public places like school/college class room, hospital, theater, cinema hall/multiplex etc
  • Switch off completely while traveling on an airplane
  • Do not use cell phone while driving
  • Do not ring people at in-appropriate timings, places or situations
  • Do use cell phones in any emergency- that is the real use of cell phone
For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s websitehttp://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia “Management Universe” at: http://management-universe.blogspot.com/)

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

kindleunlimited, KOLL & Amazon Prime subscribers can read all the books listed below absolutely free

Business Management, Life Management, Self-help, Personality Development
  1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
  2. Sensitive Stories of Corporate World (Management Case Studies) 
  3. Classic Management Games, Exercises, Energizers and Icebreakers 
  4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
  5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
  6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
  7. Stress? No Way!! (Handbook on Stress Management) 
  8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
  9. Competency Management (Competency Matrix and Competencies) 
  10. Essentials of Work Study (Method Study and Work Measurement) 
  11. Essentials of Time Management (Taking Control of Your Life) 
  12. Essentials of 5S Housekeeping 
  13. Essentials of Quality Circles 
  14. Essentials of Goal Setting 
  15. Essentials of Anger Management 
  16. Essentials of Assertive Behavior
  17. Essentials of Performance Management and Performance Appraisal
  18. Essentials of Effective Communication (soon to be published)
  19. Health Essentials (Health is Wealth)
  20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
  21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 
Novels, Short Stories, Biographies and Travelogues
  1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
  2. The Peace Crusaders- a most intriguing novel
  3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
  4. Funny (and Not So Funny) Short Stories 
  5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
  6. My Father
  7. Travelogue: Scandinavia, Russia
  8. Travelogue: Europe 
For More Guidance, Assistance, Training and Consultation

Contact: prodcons@prodcons.com

Also refer: (Prodcons Group) http://prodcons-group.blogspot.com/
(Training Programs by Prodcons Group) 
http://training-development-function.blogspot.com/
(Productivity Consultants) 
http://productivity-consultants.blogspot.com/


Other Topics of Interest

All Management Topics (General Management, Marketing and Sales, Service, Operations/Manufacturing, Quality, Maintenance, Human Resources, Finance and Accounts, Information Technology, Life Management)
The topics are listed in alphabetic order:

(Home Pages for All the Management Topicshttp://management-universe.blogspot.com/ and http://management-universe-enotes.blogspot.com/
(Building Leadership and Managementhttp://shyam.bhatawdekar.com
(Alphabetic List of All Management Topicshttp://management-enotes.blogspot.com/
(Home Page for Writings of Shyam Bhatawdekarhttp://writings-of-shyam.blogspot.com/

(5S Housekeeping) http://5s-housekeeping.blogspot.com/
(Activity Based Costing- ABC) http://activitybased-costing.blogspot.com/
(Advertising) http://advertising-mass-communication.blogspot.com/
(Anger Management) http://controlling-anger.blogspot.com/
(Assertiveness) http://assertiveness-skill.blogspot.com/
(Assessment Centers) http://assessment-centers.blogspot.com/
(A to Z of Management Systems) http://a-z-management-systems.blogspot.com/
(A to Z of Quality Techniques) http://a-z-quality-techniques.blogspot.com/
(Balanced Scorecard) http://balanced-scorecard-system.blogspot.com/
(Basic Statistics) http://statistics-basic.blogspot.com/
(Behavioral Safety) http://behavioral-safety.blogspot.com/
(Benchmarking) http://benchmarking-system.blogspot.com/
(Body Language or Non-verbal Communication) http://body-language-communication.blogspot.com/
(Books- Best Management Books) http://best-management-books.blogspot.com/
(Boundaryless) http://shyambhatawdekar.blogspot.com/
(Brainstorming) http://brainstorming-technique.blogspot.com/
(Business Ethics and Ethics in Management) http://business-management-ethics.blogspot.com/
(Business Plan) http://business-plan-document.blogspot.com/
(Business Process Reengineering- BPR) http://business-process-reengineering-bpr.blogspot.com/
(Career Planning within Organizations) http://organizational-career-planning.blogspot.com/
(Case Method) http://case-method.blogspot.com/
(Case Studies in Management) http://corporate-case-studies.blogspot.com/
(CEO Roles, Qualities and Competencies) http://ceo-qualities.blogspot.com/
(Change Management) http://manage-change.blogspot.com/
(Coaching) http://coaching-skill.blogspot.com/
(Communication) http://communication-for-business.blogspot.com/
(Competencies- Life Management) http://shyam-bhatawdekar.blogspot.com/
(Competency Matrix) http://competency-matrix.blogspot.com/
(Conflict Management) http://manage-conflict.blogspot.com/
(Corporate Governance) http://corporate-governance-policy.blogspot.com/
(Cost Management) http://cost-management-control.blogspot.com/
(Cost of Quality- COQ) http://cost-of-quality.blogspot.com/
(Counseling at Workplace) http://counseling-skill.blogspot.com/
(Creativity and Innovation) http://creativity-management.blogspot.com/
(Critical Thinking skills) http://critical-thinking-skills.blogspot.com/
(Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/
(Customer Orientation) http://customer-orientation.blogspot.com/
(Customer Relationship management- CRM) http://customer-relationship-crm.blogspot.com/
(Daily Management) http://daily-management.blogspot.com/
(Decision Making) http://decision-making-function.blogspot.com/
(Delegation) http://delegation-skill.blogspot.com/
(Design for Manufacture) http://design-for-manufacture.blogspot.com/
(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/
(Discipline at Work) http://discipline-at-work.blogspot.com/
(Do This Today) http://do-this-today.blogspot.com/
(Dream Exotic) http://knol.google.com/k/shyam-bhatawdekar/my-exotic-dream/6txz9nck6g3/8#
(Effectiveness and Efficiency) http://effectiveness-efficiency.blogspot.com/
(Effectiveness Management: HSoftwarehttp://humansoftware.blogspot.com/
(Efficiency Techniques: Work study: Motion and Time Study) http://work-study-measurement.blogspot.com/
(Efficient Work Methods or Practices) http://efficient-work-methods.blogspot.com/
(Email Etiquette) http://email-etiquette-manners.blogspot.com/
(Emotional Intelligence) http://emotional-quotient-intelligence.blogspot.com/
(Empowerment) http://employee-empowerment.blogspot.com/
(Enterprise Resource Planning- ERP) http://erp-management.blogspot.com/
(Entrepreneurship and Entrepreneur) http://entrepreneurship-entrepreneur.blogspot.com/
(Executive Etiquette and Manners) http://executive-manners.blogspot.com/
(Exit Interview) http://exit-interview.blogspot.com/
(Financial Ratios and Financial Ratio Analysis) http://financial-ratios.blogspot.com/
(Financial Services) http://finance-related-services.blogspot.com/
(Functions of Management) http://functions-of-management.blogspot.com/
(Gemba Kaizen) http://gemba-kaizen-improvement.blogspot.com/
(Genuine Professional) http://knol.google.com/k/shyam-bhatawdekar/the-genuine-professional/6txz9nck6g3/10#
(Global Mindset) http://global-mindset.blogspot.com/
(Goal/Target Setting) http://goal-target-setting.blogspot.com/
(Group Discussion) http://group-discussion-gd.blogspot.com/
(Group Dynamics) http://group-dynamics-process.blogspot.com/
(How to Be a Good Boss) http://good-boss.blogspot.com/
(How to Get Promoted) http://get-promoted.blogspot.com/
(How to save Money) http://knol.google.com/k/shyam-bhatawdekar/how-to-save-money/6txz9nck6g3/11#
(HR Dynamics) http://hrm-dynamics.blogspot.com/
(HR Strategies and Functions) http://strategic-functions-hrm.blogspot.com/
(Human Capital Architecture) http://human-capital-architecture.blogspot.com/
(Human Relations) http://human-relations-aspect.blogspot.com/
(Human Resource Planning) http://human-resource-planning.blogspot.com/
(Human Software- HSoftwarehttp://human-software-hsoftware.blogspot.com/
(Internal Motivation or Self Motivation) http://internal-motivation.blogspot.com/
(Interpersonal Relations) http://interpersonal-relations.blogspot.com/
(Interview Skills) http://interviewing-skill.blogspot.com/
(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/
(Interview Questions) http://interview-question-bank.blogspot.com/
(Just in Time Management- JIT) http://just-in-time-management.blogspot.com/
(Kaizen) http://kaizen-improvement.blogspot.com/
(Knowledge Management) http://knowledge-management-initiative.blogspot.com/
(Lead Time Management) http://lead-time-management.blogspot.com/
(Leadership) http://lead-max.blogspot.com/
(Lean Enterprise) http://lean-organization.blogspot.com/
(Learning Organization) http://learning-organization-profile.blogspot.com/
(Life Management: Competencies) http://knol.google.com/k/shyam-bhatawdekar/competency-matrix/6txz9nck6g3/4#
(Life Management: Effectiveness Management: HSoftwarehttp://knol.google.com/k/shyam-bhatawdekar/management-in-life-profession-family/6txz9nck6g3/3#
(Life Management: I Am Liberated) http://knol.google.com/k/shyam-bhatawdekar/i-am-liberated/6txz9nck6g3/6#
(Life Positions and OKness) http://life-positions.blogspot.com/
(Life Skills) http://life-skills-competencies.blogspot.com/
(Listening) http://listen-skills.blogspot.com/
(Management Anecdotes) http://management-anecdotes.blogspot.com/
(Management Book- Best Books) http://best-management-books.blogspot.com/
(Management Information System- MIS) http://management-information-system-mis.blogspot.com/
(Managing/conducting Meetings) http://managing-meetings.blogspot.com/
(Management Notes- Free and Authentic) http://authentic-management-notes.blogspot.com/
(Marginal Utility) http://marginal-utility-concept.blogspot.com/
(Marketing Management Overview) http://marketing-management-overview.blogspot.com/
(Marketing Management Tasks) http://marketing-management-tasks.blogspot.com/
(Marketing Orientation) http://marketing-orientation.blogspot.com/
(Market Research) http://market-research-function.blogspot.com/
(Market Segmentation) http://market-segment.blogspot.com/
(Mentoring) http://mentor-mentorship.blogspot.com/
(Motivation) http://motivation-people.blogspot.com/
(Musings of Shyam Bhatawdekar on every topic on the earth) http://shyam-bhatawdekar-musings.blogspot.com/
(Negotiation Skills) http://negotiating-skills.blogspot.com/
(Negotiation Tactics) http://negotiation-tactics.blogspot.com/
(Objection Handling) http://objection-handling.blogspot.com/
(Organization Development- OD) http://organization-development-od.blogspot.com/
(Organizational Culture) http://organizational-culture-values.blogspot.com/
(Out of Box Ideas) http://wow-idea.blogspot.com/
(Ownership on Job) http://job-ownership.blogspot.com/
(Paradigm and Paradigm Shift) http://paradigm-mindset.blogspot.com/
(Performance Management and Appraisal) http://performance-appraisal-management.blogspot.com/
(Personality) http://human-personality.blogspot.com/
(Positive Strokes) http://positive-strokes.blogspot.com/
(Presentation Skills) http://presentation-effectiveness.blogspot.com/
(Problem Solving) http://problem-solving-skill.blogspot.com/
(Profit Improvement) http://profit-improvement.blogspot.com/
(Project Management) http://management-of-project.blogspot.com/
(Public Speaking) http://public-speak-skill.blogspot.com/
(Quality Circles History) http://quality-circles-history.blogspot.com/
(Quality Circles) http://quality-circles.blogspot.com/
(Quality Function Deployment- QFD and House of Quality) http://quality-function-deployment.blogspot.com/
(Quality Gurus) http://quality-gurus.blogspot.com/
(Recession) http://knol.google.com/k/shyam-bhatawdekar/recession/6txz9nck6g3/7#
(Recession Management) http://recession-management.blogspot.com/
(Recession and Opportunities) http://knol.google.com/k/kalpana-bhatawdekar/recession-and-opportunities/1268ytxl8r5dc/1
(Recruitment and Selection) http://recruitment-selection.blogspot.com/
(Research Methodology) http://research-work-methodology.blogspot.com/
(Safety and Health Management) http://safety-health-management.blogspot.com/
(Sales/Selling Process) http://selling-process.blogspot.com/
(Sales Promotion) http://sales-promotion.blogspot.com/
(Self-concept) http://self-concept-image.blogspot.com/
(Self-concept) http://self-image-concept.blogspot.com/
(Self-concept) http://knol.google.com/k/shyam-bhatawdekar/self-concept/6txz9nck6g3/12#
(Self Motivation or Internal Motivation) http://internal-motivation.blogspot.com/
(Self-confidence) http://self-confidence-improvement.blogspot.com/
(Self Development) http://managing-self.blogspot.com/
(Shyam Bhatawdekar’s Articles on Management) http://writings-of-shyam.blogspot.com/
(Six Sigma) http://six-sigma-system.blogspot.com/
(Six Thinking Hats) http://six-thinking-hats.blogspot.com/
(Soft Skills) http://soft-skills-competencies.blogspot.com/
(Spiritual Quotient/Intelligence) http://spiritual-quotient.blogspot.com/
(Statistics- Basic) http://statistics-basic.blogspot.com/
(Strategic Management) http://strategic-managing.blogspot.com/
(Stress Management) http://management-of-stress.blogspot.com/
(Stress Management) http://managing-stress-strain.blogspot.com/
(Success in Life or Success) http://success-achievement.blogspot.com/
(Success in Life or Success) http://knol.google.com/k/shyam-bhatawdekar/success-in-life/6txz9nck6g3/14#view
(Supply Chain Management) http://manage-supply-chain.blogspot.com/
(Supply and Demand) http://supply-demand-laws.blogspot.com/
(Talent Management) http://managing-talent.blogspot.com/
(Team Building) http://team-building-working.blogspot.com/
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/
(Three Sixty Degrees Appraisal System) http://three-sixty-degrees-feedback.blogspot.com/
(Time Management) http://time-life-management.blogspot.com/
(Total Productive Maintenance- TPM) http://total-productive-maintenance.blogspot.com/
(Total Quality Management- TQM) http://total-quality-concept.blogspot.com/
(Training and Development) http://training-function.blogspot.com/
(Trainers’ Qualities) http://trainers-qualities.blogspot.com/
(Transaction Analysis- TA) http://transaction-analysis.blogspot.com/
(TRIZ- Inventive Problem Solving) http://triz-problem-solving.blogspot.com/
(Value Engineering/Analysis) http://value-engineering-analysis.blogspot.com/
(Winners and Losers) http://winners-losers.blogspot.com/
(Work Study: Method Study and Work Measurement) http://work-study-measurement.blogspot.com/
(Work Methods or Practices: Efficient) http://efficient-work-methods.blogspot.com/
(World Class Manufacturing) http://world-class-manufacturing.blogspot.com/
(Writings of Shyam Bhatawdekar on Management) http://writings-of-shyam.blogspot.com/
(Written Communication) http://written-communication.blogspot.com/
(Zero Based Budgeting) http://zero-based-budgeting.blogspot.com/

Counseling: General and Psychological(Anger Management) http://controlling-anger.blogspot.com/
(Children’s Behavior Problems) http://child-behavior-problems.blogspot.com/
(Cholesterol Control) http://controlling-cholesterol.blogspot.com/
(Counseling: Psychological) http://counselingfamily.blogspot.com/
(Counseling: Psychological) http://counseling-family.blogspot.com/
(Cross Cultural Etiquette) http://cross-cultural-etiquette.blogspot.com/
(Do This Today) http://do-this-today.blogspot.com/
(Emotions) http://emotion-feeling.blogspot.com/
(Executive Etiquette and Manners) http://executive-manners.blogspot.com/
(Exercises) http://exercises-plan.blogspot.com/
(Family Counseling) http://family-harmony.blogspot.com/
(Health: Homeopathy) http://homeopathy-medicines.blogspot.com/
(LifeManagement: Competencies) http://knol.google.com/k/shyam-bhatawdekar/competency-matrix/6txz9nck6g3/4#
(Life Management: Effectiveness Management: HSoftware) http://knol.google.com/k/shyam-bhatawdekar/management-in-life-profession-family/6txz9nck6g3/3#
(Life management: I Am Liberated) http://knol.google.com/k/shyam-bhatawdekar/i-am-liberated/6txz9nck6g3/6#view
(Marriage Counseling) http://marriage-counsel.blogspot.com/
(Ownership on Job) http://job-ownership.blogspot.com/
(Parental Responsibilities) http://parental-responsibilities.blogspot.com/
(Personality) http://human-personality.blogspot.com/
(Qualities of Spouse) http://spouse-qualities.blogspot.com/
(Quit Smoking) http://quit-smoking-plan.blogspot.com/
(Self Development) http://managing-self.blogspot.com/
(Self-confidence) http://self-confidence-improvement.blogspot.com/
(Spiritual Quotient/Intelligence) http://spiritual-quotient.blogspot.com/
(Stress Management) http://managing-stress-strain.blogspot.com/
(Stress Management) http://management-of-stress.blogspot.com/
(Success in Life or Success) http://success-achievement.blogspot.com/
(Success in Life or Success) http://knol.google.com/k/shyam-bhatawdekar/success-in-life/6txz9nck6g3/14#view
(Swine Flu and Its Prevention) http://swine-flu-precaution.blogspot.com/
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/
(Walking) http://walking-plan.blogspot.com/
(Winners and Losers) http://winners-losers.blogspot.com/

About All the Products
(Home Page for All Productshttp://products-all.blogspot.com/
(Cars) http://cars-products.blogspot.com/
(Chocolates) http://chocolates-products.blogspot.com/
(Flowers) http://flowers-products.blogspot.com/
(Greeting Cards) http://greeting-cards-products.blogspot.com/
(Mobile Phones) http://mobilephones-products.blogspot.com/

Home Tips
(Home Page for All Home Tipshttp://home-tips-tricks.blogspot.com/
(Do This Today) http://do-this-today.blogspot.com/
(Entertainment: Movies) http://popular-movies.blogspot.com/
(Oscar Award Movies) http://oscar-award-movies.blogspot.com/
(Entertainment: Recommended Hindi Movies) http://unforgettable-hindi-movies.blogspot.com/
(Entertainment- Hindi Movies of Your Choice) http://hindi-movies-choice.blogspot.com/
(Plagiarized, Copied or Inspired Hindi Movies) http://copied-hindi-movies.blogspot.com/
(Health: Homeopathy) http://homeopathy-medicines.blogspot.com/
(Housekeeping at Home) http://5s-housekeeping-home.blogspot.com/
(How to Save Money) http://save-money-ideas.blogspot.com/ or http://knol.google.com/k/shyam-bhatawdekar/how-to-save-money/6txz9nck6g3/11#
(Jewelry Design) http://thejewellerydesigner.blogspot.com/
(Recipes: Easy to Cook) http://easytocook-recipes.blogspot.com/
(Recipes: Exotic) http://tastetherecipes.blogspot.com/
(Stories for Children) http://stories-children.blogspot.com/
(Travel and Sightseeing- India) http://india-tours-sightseeing.blogspot.com/
(Travel and Sightseeing- World) http://sightseeing-guide.blogspot.com/
(World Heritage Sites) http://world-heritage-spots.blogspot.com/

General Knowledge and Out of Box Ideas(General Knowledge- GK) http://general-knowledge-gk.blogspot.com/
(General Knowledge- Top 5 of Everything) http://top-five-everything.blogspot.com/
(General Knowledge- Top 10 of Everything) http://top-ten-anything.blogspot.com/
(Out of Box Ideas) http://wow-idea.blogspot.com/
(Shyam Bhatawdekar’s Knols) http://knol.google.com/k/shyam-bhatawdekar/shyam-bhatawdekar/6txz9nck6g3/1#
(Running Commentary on the Run) http://running-comments.blogspot.com/

Etiquette and Manners: Fourth List: Some More Additional Manners

 Some More Additional Manners

  1. When you are in a line waiting to be served, wait patiently in the line for your turn.
  2. Saying "thank you" to the person who gave you any kind of service does not harm anyone. So, always thank the people who helped you.
  3. When you are in any public place, behave in a manner that does not inconvenience you or anyone else. If you are important, please remember that other people matter too.
  4. When you are traveling in an airplane, coach or train or by any other mode of transport and your seat back has the facility to recline, do not lean back all the way.
  5. Never use abusive language dotted by four letter words or their equivalents even if you have lost your temper completely.
  6. Do not lose your temper. Get angry but do not hurt yourself by burning your blood, raising your blood pressure, creating a heart condition and so on. Anger harms no one but you. So learn to manage anger. Refer: http://controlling-anger.blogspot.com/
For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/)

For still more on etiquette and manners, also refer:

(Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/,
(Email Etiquette) http://email-etiquette-manners.blogspot.com/,
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/,
(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/,
(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/,
(Group Discussion) http://group-discussion-gd.blogspot.com/

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development
  1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
  2. Sensitive Stories of Corporate World (Management Case Studies) 
  3. Classic Management Games, Exercises, Energizers and Icebreakers 
  4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
  5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
  6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
  7. Stress? No Way!! (Handbook on Stress Management) 
  8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
  9. Competency Management (Competency Matrix and Competencies) 
  10. Essentials of Work Study (Method Study and Work Measurement) 
  11. Essentials of Time Management (Taking Control of Your Life) 
  12. Essentials of 5S Housekeeping 
  13. Essentials of Quality Circles 
  14. Essentials of Goal Setting 
  15. Essentials of Anger Management 
  16. Essentials of Assertive Behavior
  17. Essentials of Performance Management and Performance Appraisal
  18. Essentials of Effective Communication (soon to be published)
  19. Health Essentials (Health is Wealth)
  20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
  21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 
Novels, Short Stories, Biographies and Travelogues
  1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
  2. The Peace Crusaders- a most intriguing novel
  3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
  4. Funny (and Not So Funny) Short Stories 
  5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
  6. My Father
  7. Travelogue: Scandinavia, Russia
  8. Travelogue: Europe 

Etiquette and Manners: Third List: Some More Manners

 Some More Additional Manners

  • Keep your mobile phone on vibrate or silent mode when attending a meeting, conference, training seminar or watching a movie or play in a multiplex or a theater or while being in a hospital or school etc. If you receive any urgent emergency call on the mobile and you need to contact the caller urgently, sneak outside the venue without disturbing others present and revert to the caller.
  • Also, under the above-mentioned situations, restrict your movements inside the venue or do not chitchat with others.
  • Do not use irritating, annoying and loud ring tones. Never ever use the crying baby or barking dogs types of ring tones on your mobile.
  • Even if the organization where you work allows you to wear casuals in the office, select decent T-shirts/tops and jeans. Do not wear tattered jeans despite these being in fashion at times. Always wear well washed and well pressed clothes. When you need to attend meetings with bosses of your organization or with professionals of outside organizations, putting on formals is desirable.
  • Even if your organization permits you to eat your lunch box in your work place, do not do it. Go to your organization's canteen or cafeteria to eat your lunch box. During the office time, do not eat smelly food.
  • Do not gossip openly and on issues that should not be gossiped about.
  • Do not waste your time in rest rooms and near the water coolers in the office.  
  • Do not waste your time in your work place and also do not visit the work places of your colleagues just to pass time.
  • Open the door of car, elevator and office entrance for you colleague, whether female or male, if she or he is carrying heavy loads.
For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/)

For still more on etiquette and manners, also refer:

(Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/,
(Email Etiquette) http://email-etiquette-manners.blogspot.com/,
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/,
(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/,
(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/,

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development
  1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
  2. Sensitive Stories of Corporate World (Management Case Studies) 
  3. Classic Management Games, Exercises, Energizers and Icebreakers 
  4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
  5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
  6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
  7. Stress? No Way!! (Handbook on Stress Management) 
  8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
  9. Competency Management (Competency Matrix and Competencies) 
  10. Essentials of Work Study (Method Study and Work Measurement) 
  11. Essentials of Time Management (Taking Control of Your Life) 
  12. Essentials of 5S Housekeeping 
  13. Essentials of Quality Circles 
  14. Essentials of Goal Setting 
  15. Essentials of Anger Management 
  16. Essentials of Assertive Behavior
  17. Essentials of Performance Management and Performance Appraisal
  18. Essentials of Effective Communication (soon to be published)
  19. Health Essentials (Health is Wealth)
  20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
  21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 
Novels, Short Stories, Biographies and Travelogues
  1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
  2. The Peace Crusaders- a most intriguing novel
  3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
  4. Funny (and Not So Funny) Short Stories 
  5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
  6. My Father
  7. Travelogue: Scandinavia, Russia
  8. Travelogue: Europe 

Etiquette and Manners: Second List: Human Relations Aspects

Human Relations Aspects: Vital for Improving Etiquette and Manners (Basically to Improve Your Internal Personality

  • Respect everyone.
  • Do not insult anyone.
  • Be courteous to everyone.
  • Be genuinely interested in people.
  • Be cheerful.
  • Show your good and pleasant appearance.
  • Give your best smile to others (it takes 72 muscles to frown, only 14 muscles to smile).
  • Radiate friendliness.
  • Radiate enthusiasm.
  • Always be punctual; keep no one waiting.
  • Keep your promises.
  • Acknowledge all introductions cordially.
  • Extend a hearty handshake; not a flabby handshake.
  • Try to remember the names of everyone you meet.
  • Address the persons you meet by their appropriate names.
  • Look people in the eye while conversing with them.
  • Speak to anyone with calm assurance.
  • Do not raise your voice.
  • Never indulge in gossip.
  • Never meddle in personal affairs of others.
  • Be a good listener.
  • Listen to others’ viewpoints keenly.
  • Respond; do not react.
  • Be alert.
  • Be fair to all.
  • Avoid unnecessary arguments.
  • Keep control of yourself even if provoked.
  • When you are in the wrong or you make mistake, accept with humility.
  • Have a good sense of humor with an ability to laugh at yourself.
  • Be open-minded.
  • Be tolerant.
  • Be considerate.
  • Be empathic.
  • Be sympathetic.
  • Do not complain.
  • Do not seek sympathy.
  • Be loyal.
  • Be sincere.
  • Do not boast.
  • Do not show off.
  • Do not drop names to show your importance.
  • Cooperate readily and cheerfully.
  • Be helpful.
  • Be ready to be of service to others.
  • Do not exploit others.
  • Do not mislead others.
  • Do not deceive anyone.
  • Praise generously.
  • Do not criticize; yet communicate your displeasure or disagreements assertively without intentions of hurting others.
  • Never laugh or cut jokes at others expenses.
  • Say “thank you” expressively, also profusely when needed and not just politely.
  • Take pride in your work.
  • Do your best today and every day.
  • Spread your goodwill.

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/)

For still more on etiquette and manners, also refer: (Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/, (Email Etiquette) http://email-etiquette-manners.blogspot.com/, (Telephone Etiquette) http://telephone-etiquette.blogspot.com/(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/(Group Discussion) http://group-discussion-gd.blogspot.com/

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development
  1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
  2. Sensitive Stories of Corporate World (Management Case Studies) 
  3. Classic Management Games, Exercises, Energizers and Icebreakers 
  4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
  5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
  6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
  7. Stress? No Way!! (Handbook on Stress Management) 
  8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
  9. Competency Management (Competency Matrix and Competencies) 
  10. Essentials of Work Study (Method Study and Work Measurement) 
  11. Essentials of Time Management (Taking Control of Your Life) 
  12. Essentials of 5S Housekeeping 
  13. Essentials of Quality Circles 
  14. Essentials of Goal Setting 
  15. Essentials of Anger Management 
  16. Essentials of Assertive Behavior
  17. Essentials of Performance Management and Performance Appraisal
  18. Essentials of Effective Communication (soon to be published)
  19. Health Essentials (Health is Wealth)
  20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
  21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 
Novels, Short Stories, Biographies and Travelogues
  1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
  2. The Peace Crusaders- a most intriguing novel
  3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
  4. Funny (and Not So Funny) Short Stories 
  5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
  6. My Father
  7. Travelogue: Scandinavia, Russia
  8. Travelogue: Europe 

Etiquette and Manners: The First List

External and Internal Personalities

In learning and following the etiquette and manners, both your external and internal personalities count- you actually display outwardly as well as what you really are. At times, you may succeed in displaying good side of you despite your internally weak personality but it requires lots of efforts. On the other side, if your internal personality is good, you can learn to display yourself that way easily with much less efforts. Both the types of personalities are important. 

While internal personality is the real you and your all time asset and that should be excellent, it is important to have impressive external personality too, as you are aware that at times, first impression may be the last impression. You may not get another chance to correct that impression if it was not OK for the other person who matters to you.

The First List of ELQs (Executive Like Qualities)(Not in any particular order)

- Knocking the door of the cabin of the person you are visiting and taking permission to enter before entering the cabin.
- Always checking up with the executives of the company or their secretaries for an appointment for better time management and as manners.
- Pick up the phone before two to three rings.
- On phone, being polite.
- On phone, answer by giving your company's name, your name and department's name.
- Whenever you receive a phone for some one else, take down the name of the caller, his organization name, telephone number and pass them on to the person who was called.
- Never put a caller on the hold for more than a few seconds. In case you wish to do it, request for the caller's permission to do so.
- Always be 100% punctual in meetings.
- Always go fully prepared for meetings, keep all the relevant data/information with you.
- Say "good morning”, "good evening" etc as appropriate with a warm, firm and brief hand shake. Never keep holding the hand of the person with whom you are shaking hands.
- Do not shake hands with particularly Indian ladies on your own (unless she takes initiative). Say "namaste" politely with folded hands. Do study the cultural aspects of such greetings and salutations for other cultures too. 

- In a situation where it is OK to shake hand with a lady, squeeze the hand no harder than she squeezes yours.
- Never say "good night" when you are meeting another person in the evening/night. The correct salutation is "good evening". When you part company in the night then only say "good night".
- Try to remember the correct names of the persons with whom you are dealing and address them by their correct names. Never call other person by yelling a "hello" or "Sh sh sh" etc. They are bad manners.
- Never keep your mouth open while taking a yawn. Close it by keeping a palm over the mouth. In the first place do not yawn in front of others, control it.
- While sitting do not keep shaking your legs.
- Keep your mouth clean of bad breath. Do not eat garlic or onions etc during the day time if possible.
- Keep your body clean of bad odors. Keep yourself clean and use perfume/deodorant.
- Do not talk/gossip with a fellow colleague sitting next to you during the conduct of meetings.
- In case you have to go out of a running meeting under some compulsion, do so without disturbing others.
- Always offer chair to others for sitting.
- Do not shout while talking. Always keep your cool.
- You must dress properly, well fitting, clean and well pressed clothes.
- Do not wear the same socks every day. Wash them and then only use.
- Polish your shoes regularly.
- Shave daily without any exception (for men).
- Avoid smoking, taking tobacco or pan masala etc in public.
- Never spit.
- Cut your nails regularly.
- Comb your hair properly.
- Do not keep scratching your body in public.
- Rehearse your sentences in mind before you actually speak out.
- Never talk loose.
- Be friends with your subordinates but never become familiar because familiarity breeds contempt.
- Keep diary and make sure that whatever tasks you undertake should be completed in time.
- You should not be seen whiling away your time or gossiping.
- Never encourage grapevines.
- Do not have favorites. Treat every one professionally.
- Never leak out company secrets, policies and confidential information.
- If you do not drink, say a polite "no, thanks" for drinks. If you do drink, keep it in limits in parties.


We will publish second list of desired etiquette and manners (the ELQs) in the next post. Till then practice upon the first list given here.

For everything you wanted to know on building leadership and management, refer Shyam Bhatawdekar’s website: http://shyam.bhatawdekar.com

(Refer our High Quality Management Encyclopedia at: http://management-universe.blogspot.com/)


For still more on etiquette and manners, also refer: (Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/, (Email Etiquette) http://email-etiquette-manners.blogspot.com/, (Telephone Etiquette) http://telephone-etiquette.blogspot.com/(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/, (Group Discussion) http://group-discussion-gd.blogspot.com/

Books Suggested for your Professional, Organization's and Personal Library (all the titles below are available online from Amazon in paperbacks and as eBooks)

Business Management, Life Management, Self-help, Personality Development
  1. HSoftware (Human Software) (The Only Key to Higher Effectiveness) 
  2. Sensitive Stories of Corporate World (Management Case Studies) 
  3. Classic Management Games, Exercises, Energizers and Icebreakers 
  4. Classic Management Games, Exercises, Energizers and Icebreakers (Volume 2)
  5. Classic Team Building Management Games, Exercises, Energizers and Icebreakers
  6. 101 Classic Management Games, Exercises, Energizers and Icebreakers (available only as a paperback)
  7. Stress? No Way!! (Handbook on Stress Management) 
  8. HSoftware (Shyam Bhatawdekar’s Effectiveness Model) 
  9. Competency Management (Competency Matrix and Competencies) 
  10. Essentials of Work Study (Method Study and Work Measurement) 
  11. Essentials of Time Management (Taking Control of Your Life) 
  12. Essentials of 5S Housekeeping 
  13. Essentials of Quality Circles 
  14. Essentials of Goal Setting 
  15. Essentials of Anger Management 
  16. Essentials of Assertive Behavior
  17. Essentials of Performance Management and Performance Appraisal
  18. Essentials of Effective Communication (soon to be published)
  19. Health Essentials (Health is Wealth)
  20. Soft Skills You Can't Do Without (Goal Setting, Time Management, Assertiveness and Anger Management)
  21. The Romance of Intimacy (How to Enhance Intimacy in a Relationship?) 
Novels, Short Stories, Biographies and Travelogues
  1. Good People (Dream of a Boundary Less World)- Novel, a refreshingly different love story (Also available under the title Love Knows No Bounds) 
  2. The Peace Crusaders- a most intriguing novel
  3. Two Novels in One Book (The Peace Crusaders and Love Knows No Bounds)
  4. Funny (and Not So Funny) Short Stories 
  5. Stories Children Will Love (Volume 1: Bhanu-Shanu-Kaju-Biju and Dholu Ram Gadbad Singh) 
  6. My Father
  7. Travelogue: Scandinavia, Russia
  8. Travelogue: Europe 
For More Guidance, Assistance, Training and Consultation

Contact: prodcons@prodcons.com

"Finishing School Training" and training in "Etiquette and Manners" of all kinds are provided by Prodcons Group's Mr Shyam Bhatawdekar, the eminent and high flier business executive, management consultant and trainer- par excellence, with distinction of having trained over 150,000 people from around 250 organizations.

Also refer: http://prodcons-group.blogspot.com/http://training-development-function.blogspot.com/ and http://productivity-consultants.blogspot.com/

Other Topics of Interest

All Management Topics (General Management, Marketing and Sales, Service, Operations/Manufacturing, Quality, Maintenance, Human Resources, Finance and Accounts, Information Technology, Life Management)

The topics are listed in alphabetic order:

(Home Pages for All the Management Topicshttp://management-universe.blogspot.com/ and http://management-universe-enotes.blogspot.com/
(Building leadership and Managementhttp://shyam.bhatawdekar.com/
(Alphabetic List of All Management Topicshttp://management-enotes.blogspot.com/
(Home Page for Writings of Shyam Bhatawdekarhttp://writings-of-shyam.blogspot.com/
(5S Housekeeping) http://5s-housekeeping.blogspot.com/
(Activity Based Costing- ABC) http://activitybased-costing.blogspot.com/
(Advertising) http://advertising-mass-communication.blogspot.com/
(Anger Management) http://controlling-anger.blogspot.com/
(Assertiveness) http://assertiveness-skill.blogspot.com/
(Assessment Centers) http://assessment-centers.blogspot.com/
(A to Z of Management Systems) http://a-z-management-systems.blogspot.com/
(A to Z of Quality Techniques) http://a-z-quality-techniques.blogspot.com/
(Balanced Scorecard) http://balanced-scorecard-system.blogspot.com/
(Basic Statistics) http://statistics-basic.blogspot.com/
(Behavioral Safety) http://behavioral-safety.blogspot.com/
(Benchmarking) http://benchmarking-system.blogspot.com/
(Body Language or Non-verbal Communication) http://body-language-communication.blogspot.com/
(Books- Best Management Books) http://best-management-books.blogspot.com/
(Boundarylesshttp://shyambhatawdekar.blogspot.com/
(Brainstorming) http://brainstorming-technique.blogspot.com/
(Business Ethics and Ethics in Management) http://business-management-ethics.blogspot.com/
(Business Plan) http://business-plan-document.blogspot.com/
(Business Process ReengineeringBPRhttp://business-process-reengineering-bpr.blogspot.com/
(Career Planning within Organizations) http://organizational-career-planning.blogspot.com/
(Case Method) http://case-method.blogspot.com/
(Case Studies in Management) http://corporate-case-studies.blogspot.com/
(CEO Roles, Qualities and Competencies) http://ceo-qualities.blogspot.com/
(Change Management) http://manage-change.blogspot.com/
(Coaching) http://coaching-skill.blogspot.com/
(Communication) http://communication-for-business.blogspot.com/
(Competencies- Life Management) http://shyam-bhatawdekar.blogspot.com/
(Competency Matrix) http://competency-matrix.blogspot.com/
(Conflict Management) http://manage-conflict.blogspot.com/
(Corporate Governance) http://corporate-governance-policy.blogspot.com/
(Cost Management) http://cost-management-control.blogspot.com/
(Cost of Quality- COQhttp://cost-of-quality.blogspot.com/
(Counseling at Workplace)http://counseling-skill.blogspot.com/
(Creativity and Innovation) http://creativity-management.blogspot.com/
(Critical Thinking skills) http://critical-thinking-skills.blogspot.com/
(Cross Cultural Etiquette and Manners) http://cross-cultural-etiquette.blogspot.com/
(Customer Orientation) http://customer-orientation.blogspot.com/
(Customer Relationship management- CRMhttp://customer-relationship-crm.blogspot.com/
(Daily Management) http://daily-management.blogspot.com/
(Decision Making) http://decision-making-function.blogspot.com/
(Delegation) http://delegation-skill.blogspot.com/
(Design for Manufacture) http://design-for-manufacture.blogspot.com/
(Dining Etiquette and Table Manners) http://dining-manners.blogspot.com/
(Discipline at Work) http://discipline-at-work.blogspot.com/
(Dream Exotic) http://knol.google.com/k/shyam-bhatawdekar/my-exotic-dream/6txz9nck6g3/8
(Effectiveness and Efficiency) http://effectiveness-efficiency.blogspot.com/
(Effectiveness Management: HSoftwarehttp://humansoftware.blogspot.com/
(Efficiency Techniques: Work study: Motion and Time Study) http://work-study-measurement.blogspot.com/
(Efficient Work Methods or Practices) http://efficient-work-methods.blogspot.com/
(Email Etiquette) http://email-etiquette-manners.blogspot.com/
(Emotional Intelligence) http://emotional-quotient-intelligence.blogspot.com/
(Empowerment) http://employee-empowerment.blogspot.com/
(Enterprise Resource Planning- ERPhttp://erp-management.blogspot.com/
(Entrepreneurship and Entrepreneur) http://entrepreneurship-entrepreneur.blogspot.com/
(Executive Etiquette and Manners) http://executive-manners.blogspot.com/
(Exit Interview) http://exit-interview.blogspot.com/
(Financial Ratios and Financial Ratio Analysis) http://financial-ratios.blogspot.com/
(Financial Services) http://finance-related-services.blogspot.com/
(Functions of Management) http://functions-of-management.blogspot.com/
(Gemba Kaizenhttp://gemba-kaizen-improvement.blogspot.com/
(Genuine Professional) http://knol.google.com/k/shyam-bhatawdekar/the-genuine-professional/6txz9nck6g3/10
(Global Mindset) http://global-mindset.blogspot.com/
(Goal/Target Setting) http://goal-target-setting.blogspot.com/
(Group Discussion) http://group-discussion-gd.blogspot.com/
(Group Dynamics) http://group-dynamics-process.blogspot.com/
(How to Be a Good Boss) http://good-boss.blogspot.com/
(How to Get Promoted) http://get-promoted.blogspot.com/
(How to save Money) http://knol.google.com/k/shyam-bhatawdekar/how-to-save-money/6txz9nck6g3/11
(HR Dynamics) http://hrm-dynamics.blogspot.com/
(HR Strategies and Functions) http://strategic-functions-hrm.blogspot.com/
(Human Capital Architecture) http://human-capital-architecture.blogspot.com/
(Human Relations) http://human-relations-aspect.blogspot.com/
(Human Resource Planning) http://human-resource-planning.blogspot.com/
(Human Software- HSoftwarehttp://human-software-hsoftware.blogspot.com/
(Internal Motivation or Self Motivation) http://internal-motivation.blogspot.com/
(Interpersonal Relations) http://interpersonal-relations.blogspot.com/
(Interview Skills) http://interviewing-skill.blogspot.com/
(Interview Preparation for Job Seekers) http://interview-preparation-jobs.blogspot.com/
(Interview Questions) http://interview-question-bank.blogspot.com/
(Just in Time Management- JIT) http://just-in-time-management.blogspot.com/
(Kaizen) http://kaizen-improvement.blogspot.com/
(Knowledge Management) http://knowledge-management-initiative.blogspot.com/
(Lead Time Management) http://lead-time-management.blogspot.com/
(Leadership) http://lead-max.blogspot.com/
(Lean Enterprise) http://lean-organization.blogspot.com/
(Learning Organization) http://learning-organization-profile.blogspot.com/
(Life Management: Competencies) http://knol.google.com/k/shyam-bhatawdekar/competency-matrix/6txz9nck6g3/4
(Life Management: Effectiveness Management: HSoftwarehttp://knol.google.com/k/shyam-bhatawdekar/management-in-life-profession-family/6txz9nck6g3/3
(Life Management: I Am Liberated) http://knol.google.com/k/shyam-bhatawdekar/i-am-liberated/6txz9nck6g3/6
(Life Positions and OKness) http://life-positions.blogspot.com/
(Life Skills) http://life-skills-competencies.blogspot.com/
(Listening) http://listen-skills.blogspot.com/
(Management Anecdotes) http://management-anecdotes.blogspot.com/
(Management Book- Best Books) http://best-management-books.blogspot.com/
(Management Information System- MIS) http://management-information-system-mis.blogspot.com/
(Managing/conducting Meetings) http://managing-meetings.blogspot.com/
(Management Notes- Free and Authentic) http://authentic-management-notes.blogspot.com/
(Marginal Utility) http://marginal-utility-concept.blogspot.com/
(Marketing Management Overview) http://marketing-management-overview.blogspot.com/
(Marketing Management Tasks) http://marketing-management-tasks.blogspot.com/
(Marketing Orientation) http://marketing-orientation.blogspot.com/
(Market Research) http://market-research-function.blogspot.com/
(Market Segmentation) http://market-segment.blogspot.com/
(Mentoring) http://mentor-mentorship.blogspot.com/
(Motivation) http://motivation-people.blogspot.com/
(Musings of Shyam Bhatawdekar on every topic on the earth) http://shyam-bhatawdekar-musings.blogspot.com/
(Negotiation Skills) http://negotiating-skills.blogspot.com/
(Negotiation Tactics) http://negotiation-tactics.blogspot.com/
(Objection Handling) http://objection-handling.blogspot.com/
(Organization Development- OD) http://organization-development-od.blogspot.com/
(Organizational Culture) http://organizational-culture-values.blogspot.com/
(Out of Box Ideas) http://wow-idea.blogspot.com/
(Ownership on Job) http://job-ownership.blogspot.com/
(Paradigm and Paradigm Shift) http://paradigm-mindset.blogspot.com/
(Performance Management and Appraisal) http://performance-appraisal-management.blogspot.com/
(Personality) http://human-personality.blogspot.com/
(Positive Strokes) http://positive-strokes.blogspot.com/
(Presentation Skills) http://presentation-effectiveness.blogspot.com/
(Problem Solving) http://problem-solving-skill.blogspot.com/
(Profit Improvement) http://profit-improvement.blogspot.com/
(Project Management) http://management-of-project.blogspot.com/
(Public Speaking) http://public-speak-skill.blogspot.com/
(Quality Circles History) http://quality-circles-history.blogspot.com/
(Quality Circles) http://quality-circles.blogspot.com/
(Quality Function Deployment- QFD and House of Quality) http://quality-function-deployment.blogspot.com/
(Quality Gurus) http://quality-gurus.blogspot.com/
(Recession) http://knol.google.com/k/shyam-bhatawdekar/recession/6txz9nck6g3/7
(Recession Management) http://recession-management.blogspot.com/
(Recession and Opportunities) http://knol.google.com/k/kalpana-bhatawdekar/recession-and-opportunities/1268ytxl8r5dc/1
(Recruitment and Selection) http://recruitment-selection.blogspot.com/
(Research Methodology) http://research-work-methodology.blogspot.com/
(Safety and Health Management) http://safety-health-management.blogspot.com/
(Sales/Selling Process) http://selling-process.blogspot.com/
(Sales Promotion) http://sales-promotion.blogspot.com/
(Self-concept) http://self-concept-image.blogspot.com/
(Self-concept) http://self-image-concept.blogspot.com/
(Self-concept) http://knol.google.com/k/shyam-bhatawdekar/self-concept/6txz9nck6g3/12
(Self Motivation or Internal Motivation) http://internal-motivation.blogspot.com/
(Self-confidence) http://self-confidence-improvement.blogspot.com/
(Self Development) http://managing-self.blogspot.com/
(Shyam Bhatawdekar’s Articles on Management) http://writings-of-shyam.blogspot.com/
(Six Sigma) http://six-sigma-system.blogspot.com/
(Six Thinking Hats) http://six-thinking-hats.blogspot.com/
(Soft Skills) http://soft-skills-competencies.blogspot.com/
(Spiritual Quotient/Intelligence) http://spiritual-quotient.blogspot.com/
(Statistics- Basic) http://statistics-basic.blogspot.com/
(Strategic Management) http://strategic-managing.blogspot.com/
(Stress Management) http://management-of-stress.blogspot.com/
(Stress Management) http://managing-stress-strain.blogspot.com/
(Success) http://success-achievement.blogspot.com/
(Success in Life or Success) http://knol.google.com/k/shyam-bhatawdekar/success-in-life/6txz9nck6g3/14#view
(Supply Chain Management) http://manage-supply-chain.blogspot.com/
(Supply and Demand) http://supply-demand-laws.blogspot.com/
(Talent Management) http://managing-talent.blogspot.com/
(Team Building) http://team-building-working.blogspot.com/
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/
(Three Sixty Degrees Appraisal System) http://three-sixty-degrees-feedback.blogspot.com/
(Time Management) http://time-life-management.blogspot.com/
(Total Productive Maintenance- TPM) http://total-productive-maintenance.blogspot.com/
(Total Quality Management- TQM) http://total-quality-concept.blogspot.com/
(Training and Development) http://training-function.blogspot.com/
(Trainers’ Qualities) http://trainers-qualities.blogspot.com/
(Transaction Analysis- TA) http://transaction-analysis.blogspot.com/
(TRIZ- Inventive Problem Solving) http://triz-problem-solving.blogspot.com/
(Value Engineering/Analysis) http://value-engineering-analysis.blogspot.com/
(Winners and Losers) http://winners-losers.blogspot.com/
(Work Study: Method Study and Work Measurement) http://work-study-measurement.blogspot.com/
(Work Methods or Practices: Efficient) http://efficient-work-methods.blogspot.com/
(World Class Manufacturing) http://world-class-manufacturing.blogspot.com/
(Writings of Shyam Bhatawdekar on Management) http://writings-of-shyam.blogspot.com/
(Written Communication) http://written-communication.blogspot.com/
(Zero Based Budgeting) http://zero-based-budgeting.blogspot.com/
Counseling: General and Psychological
(Anger Management) http://controlling-anger.blogspot.com/
(Children’s Behavior Problems) http://child-behavior-problems.blogspot.com/
(Cholesterol Control) http://controlling-cholesterol.blogspot.com/
(Counseling: Psychological) http://counselingfamily.blogspot.com/
(Counseling: Psychological) http://counseling-family.blogspot.com/
(Cross Cultural Etiquette) http://cross-cultural-etiquette.blogspot.com/
(Emotions) http://emotion-feeling.blogspot.com/
(Executive Etiquette and Manners) http://executive-manners.blogspot.com/
(Exercises) http://exercises-plan.blogspot.com/
(Family Counseling) http://family-harmony.blogspot.com/
(Health: Homeopathy) http://homeopathy-medicines.blogspot.com/
(LifeManagement: Competencies) http://knol.google.com/k/shyam-bhatawdekar/competency-matrix/6txz9nck6g3/4
(Life Management: Effectiveness Management: HSoftware) http://knol.google.com/k/shyam-bhatawdekar/management-in-life-profession-family/6txz9nck6g3/3
(Life management: I Am Liberated) http://knol.google.com/k/shyam-bhatawdekar/i-am-liberated/6txz9nck6g3/6#view
(Marriage Counseling) http://marriage-counsel.blogspot.com/
(Ownership on Job) http://job-ownership.blogspot.com/
(Parental Responsibilities) http://parental-responsibilities.blogspot.com/
(Personality) http://human-personality.blogspot.com/
(Qualities of Spouse) http://spouse-qualities.blogspot.com/
(Quit Smoking) http://quit-smoking-plan.blogspot.com/
(Self Development) http://managing-self.blogspot.com/
(Self-confidence) http://self-confidence-improvement.blogspot.com/
(Stress Management) http://managing-stress-strain.blogspot.com/
(Stress Management) http://management-of-stress.blogspot.com/
(Swine Flu and Its Prevention) http://swine-flu-precaution.blogspot.com/
(Telephone Etiquette) http://telephone-etiquette.blogspot.com/
(Walking) http://walking-plan.blogspot.com/
(Winners and Losers) http://winners-losers.blogspot.com/
Home Tips
(Home Page for All Home Tipshttp://home-tips-tricks.blogspot.com/
(Entertainment: Movies) http://popular-movies.blogspot.com/
(Oscar Award Movies) http://oscar-award-movies.blogspot.com/
(Entertainment: Recommended Hindi Movies) http://unforgettable-hindi-movies.blogspot.com/
(Entertainment- Hindi Movies of Your Choice) http://hindi-movies-choice.blogspot.com/
(Plagiarized, Copied or Inspired Hindi Movies) http://copied-hindi-movies.blogspot.com/(Health: Homeopathy) http://homeopathy-medicines.blogspot.com/
(Housekeeping at Home) http://5s-housekeeping-home.blogspot.com/
(How to Save Money)http://save-money-ideas.blogspot.com/ or http://knol.google.com/k/shyam-bhatawdekar/how-to-save-money/6txz9nck6g3/11
(Jewelry Design) http://thejewellerydesigner.blogspot.com/
(Recipes: Easy to Cook) http://easytocook-recipes.blogspot.com/
(Recipes: Exotic) http://tastetherecipes.blogspot.com/
(Stories for Children) http://stories-children.blogspot.com/
(Travel and Sightseeing- India) http://india-tours-sightseeing.blogspot.com/
(Travel and Sightseeing- World) http://sightseeing-guide.blogspot.com/
(World Heritage Sites) http://world-heritage-spots.blogspot.com/
General Knowledge and Out of Box Ideas
(General Knowledge- GK) http://general-knowledge-gk.blogspot.com/
(General Knowledge- Top 5 of Everything) http://top-five-everything.blogspot.com/
(General Knowledge- Top 10 of Everything) http://top-ten-anything.blogspot.com/
(Out of Box Ideas) http://wow-idea.blogspot.com/
(Shyam Bhatawdekar’s Knols) http://knol.google.com/k/shyam-bhatawdekar/shyam-bhatawdekar/6txz9nck6g3/1
(Running Commentary on the Run) http://running-comments.blogspot.com/